PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – BY USING THE SERVICES OF SYSTEM PROPERTY LIMITED AND SYSTEM PROPERTY SERVICES LIMITED YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. FROM TIME TO TIME, THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE.

‘We’, ‘us’ and ‘our’ means System Property Limited and System Property Services Limited, herein referred to as “System”,  ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person individually or and jointly who requested our services and enters into this contract.

SECTION 1 – FIXED RATES AND QUOTATIONS

1.1 Contract

The agreed final estimate represents a written contract for the exact work to be completed at the price quoted.

• Any agreement made verbally is not covered by the contract unless it has been written into said contract.
• The agreement is made between System and the client. The client is identified as the person, individually and or jointly who discussed and requested the quotation.                       
• System will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.
• The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
• Please check your estimate carefully.

1.2 Scope of quoted work

The estimate written by System for the client represents the requests of the client. It is not a builder’s, painting and decorating, any refurbishment, repair survey and we will not be held liable for any task that is not included in the written quote.

1.3 Electric and water

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

1.4 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable in addition to any expert opinion, treatment and works amounts charged. All unforeseen and unexpected works are extra and charged to the client.

1.5 Cancellation

In the event of cancellation by the client, the client agrees to notify System in writing or by email 7 days before the project start date. In the event that System are not notified of the cancellation, the client agrees to pay all of System’s administration, lost work and scheduling costs amounting to no less than 15% of the total project cost.

If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of System’s administration, lost work and scheduling costs amounting to no less than 50% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 2 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.

1.6 Materials

All necessary materials are paid by the client. They can be sourced by System with client’s instructions and preferences. When sourced by our chosen suppliers these will be used in an appropriate manner as per the manufacturer’s guidelines and recommendations. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match as possible.

If an exact match will not be achievable, the client will be consulted. System is not responsible for the performance or suitability of any materials, parts or products purchased directly or by the client and allow System to use these at their own risk. System will invoice the client for paint, materials  and consumables and will not provide any of its supplier’s invoice. Any trade discounts availed by System from its suppliers will not be passed on. In the event System arranges and collects materials a fee will be charged for time and travel consideration. Such cost to be advised in advance. This amount or percentage of total paint, materials and consumables cost will be identified to the client in the estimate or invoice provided. 

All paints, treatments, materials and consumables used to carry out the required works is extra and charged to the client. The client is allowed to purchase such paints and materials accepted to System to carry out the works. Any paints, treatments, materials and consumables, that System is to obtain to carry out the work, the client is to pay System in advance to make such purchase. System will provide an account of materials purchased on System’s estimate or and on its invoice.

1.7 Changes to your estimate

Any quote or estimate is subject to revision at any time. If a customer makes changes to their property or building after receiving an estimate from System, customers must let us know of all changes made as soon as possible, so that their estimate can be revised.  Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.

1.8 Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, or may not be possible if weather dependant or through circumstances beyond our control. We will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated and this at System’s exclusive discretion. In which case, the price of the quote will not change. Time frames for external works cannot be guaranteed. There are many external and weather conditions affecting time frames. System will keep the client informed in advance and was best as can on factors affecting progress of work and deadlines. Schedule of work, time lines at the best can be estimated day to day or at best week by week. Payment schedule will be identified on the estimate and payment will be on a stage payment made in advance to expected scheduled works. System will not continue or be liable to carry on any works from inception to completion if payments terms are not strictly adhered to and on time.

1.9 Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

1.10 Validity period of quotations

Quotes are valid for 28 days from the date of issue or as identified on the estimate.The estimate and quote is for labour charge only.

1.11 Damages and sub-standard workmanship

It is the responsibility of the client:

• To remove valuable and / or fragile items from the areas to be decorated.
• To remove pictures and other items hanging from the wall.
• To remove electrical goods from the areas where works will be carried out.
• To remove any items in the way, including but not limited to fixture and fittings internally and externally.

Assistance can be provided with the repositioning and / or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such or any items if they are not removed.

Where any doubt exists as to the suitability and or structural soundness of any working platform such as balcony, flat roof, etc. the client may be asked to provide professional evidence such as structural engineers report prior to works commencing.

Where a roof of any type / style is to be used to gain access for external decoration works to System accept no liability for any damage to have been caused as a result of utilising for access during the works. Scaffolding and any height platforms are not included and if required at an additional cost.

In the event of breakage or damage to the property, System will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow System to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify System in writing within 24 hours of an alleged breakage or damage caused by our employees.

1.12 Additional work

We will not accept any responsibility for any work undertaken that is not in your written estimate or in writing, including loss or damage to persons or property. The estimate provided is for a maximum of 2 coats of paint. Any additional coats of paint required is charged and a quote for which is to be provide. Any change in colour after colour chosen and works started is chargeable.

1.13 Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and / or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

1.14 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

1.15 Payment of quoted and fixed price work

The client agrees to pay the invoice for completed work on a stage basis and in advance and as stated on our estimate. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of System until payment of the final invoice by the client to System. In the event of dispute, the client agrees to allow access to the property to a representative of System to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated on the estimate and invoice and in accordance with those stated on the estimate, invoice and as listed in thee Terms and Conditions for the amount and performance.

1.16 Completion of the project

If System deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due and payable.

1.17 Termination of the contract by System

System will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.

SECTION 2 – PAYMENT

2.1 Payment methods

We accept Bank transfers for settlement of your account.

2.2 Payments to tradespersons

Our staff is not permitted to accept payment – to pay for your deposit or completed job, you must pay System directly unless you have been given permission from one of our directors in the office through email or our contact number otherwise your account will remain outstanding until such time as System receives payment directly.

If you pay any member of staff for either a deposit or completion of work, you will be in breach of your terms and conditions and an administrative charge of £50.00 will be charged and still remain liable for all amounts due.

2.3 Payment time scales

The client agrees to pay the invoice a maximum of 3 days after submission of the project invoice. System reserves the right to re-issue the invoice and request payment within 2 days of re-issue. Should the outstanding balance not be settled within 5 days, System reserve the right to apply an administration charge of £80.00 for each re-issue of invoices thereafter.

2.4 Unpaid accounts

In the event that System cannot recover any outstanding amounts after 5 days, we will employ the services of a solicitor and or debt collection agency. The client accepts that the solicitor and or debt collection agency will increase the outstanding amount to cover their costs – this fee is applied as soon as the debt is passed from us to them and usually amounts to approximately 1/3 of the cost of the invoice – it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the solicitor and or debt collection agency, we have no further involvement in the account and cannot reverse the process or any extra and associated fees.

SECTION 3 – PRIVACY POLICY

We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by System. If you do not wish for your details to be used for marketing purposes please contact us.

System collects details about you from your use of our service and your visits to our website and other sites accessible from them.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Access rights – To obtain a copy of the personal information System holds about you, please write with full details to us at: Data Protection Officer, System and email your request to info@systemproperty.co.uk – A fee of £ 20 is charged for this service and payment to me made in advance and inline to bank details that will be provided.

SECTION 4 – DISCOUNTS AND PROMOTIONS

From time to time System may run promotions and offers – these promotions and offers come with the following conditions:

• Materials costs are not included in the promotion.
• No trade discounts are passed on.
• Discounts cannot be combined – one promotional discount may be used per transaction.
• Offer periods are limited – refer to the specific promotion for validity period.
• System reserves the right to withdraw any offer at any time.